NCC gives MTN, Globacom, Airtel ultimatum to improve services

The Nigerian Communications Commission (NCC)  said it would penalise three major service  providers  to the tune of one million naira if they failed to improve the quality of their services by the end of  November.

In a  statement issued in Lagos, Mr Reuben Muoka, Head, Media and Public Relations in NCC, listed the three service providers as MTN, Globacom and Airtel. He said they had been given 30 day from Nov. 1, 2011 to improve the quality of their services. “This follows a dismal performance by the three operators on quality of service from the result of an independent monitoring exercise carried out by the Commission across the country.

The statement said that the Commission had been inundated with complaints from  subscribers that the operators were not doing enough to improve on their unacceptable quality of service which had persisted for too long. “The research carried out by the commission revealed that all the three operators had failed to meet with the four key performance indicators that are crucial for quality of service improvements,” the statement said.

According to the statement, the Commission will stop the operators from further sale of SIM cards by the end of November 2011 “if they failed to meet the key performance indicators set by the Commission.

“The key performance indicators measured by the commission include, Call Set Up Success Rate, Call Completion Rate, Stand Alone Dedicated Control Channel and Hand Over Success Rate,” it said. (NAN)